Reviews
Our experience with Potter was excellent all the way through. Dory scheduled us and was very pleasant and informative. She was able to get us on the schedule in a reasonable time frame. I received a text in advance of Mark's arrival, which I really appreciated. He was pleasant, professional, and knowledgeable. He diagnosed the problem quickly. He was able to fix it the same day which was a nice bonus! Again, overall a very positive experience from a group that clearly knows what they're doing!
This company was quick in taking care of my original problem and diagnosed some issues with my furnace and recommended a new one. Me, being the skeptic I am, I researched everything I was told. The diagnosis was on the money and the estimate was in the ballpark by guidelines. There was a slight delay in the estimate getting to me, and the owner of the company called and apologized for that. That to me shows this company and it's people want to keep customers happy. As I said, I'm a skeptic and always keep my eyes open, but, this company impressed me. I highly recommend them for HVAC work.
Potter has the greatest customer service and always follows thru with what they say. Their service man Rick is the absolute best for air conditioning and we would recommend him to anyone, We have dealt with Potter for years for our yearly furnace check up and would also advise anyone to keep in mind that having Potter check your furnace every year is well wirth it. You do not want to lose your heat in the winter. Also if you have air conditioning Rick has 16 years of experience and it is also a good idea to have your A.C checked too.
Thanks ypu Potter
I called Potter to have them come out and fix my air conditioner. The two gentlemen that showed up were very professional. One of them was The apprentice and was so very knowledgeable about what he was doing. The gentleman training him was doing a very good job and explaining everything to him and myself. Price was great. Very satisfied with the service from them
The tech Mark was very professional and represented Potter very well. A veteran own company and does a good job. Will call them again,again.
We needed service on our air conditioner after hours. The staff person who answered the phone was very helpful. We had our problem resolved in a timely manner by Troy. He was very pleasant and friendly, even though it was late in the day. He analyzed the problem and had it fixed quickly. It is a pleasure to do business with a locally owned company - Potter Heating and Cooling. Thank you.
I liked the reply time and the results.
First visit with Potter Heating and Cooling for an inspection of home heating and air conditioning. Very professional and pleasant. Suggested some work to make our air conditioning unit work more efficiently. Very happy with service and with information provided.
Professional and knowledgeable tech. Exceptional work done cleaning our furnace and AC.