Reviews
Very friendly and professional.
Both Troy and Antonio came to complete the annual inspection service. They were both pleasant, respectful and knowledgeable. It's hard to find dedicated workers in the trade. They both are highly recommended.
Kyle was great. He explained what he was doing and did a thorough cleaning and inspection. I'd definitely want him to come back in the future.
I don't often write reviews, but let's face it, we're dependent on sharing feedback on particular services as some industries are prone to bad experiences. I am here to tell you that Potter is the opposite: I was very happy with the professionalism, cleanliness, conduct, and - most importantly - outcome of their visit.
The costs might not be the most competitive on the market, but the relationship of workload, material & price seems fair, justified and transparent. The ability to explain the process, issue, and solution was next to none I have ever experienced, and I feel I am not only left with a working heater but a better grasp on the "inner workings" of my unit, resulting in better possibilities to identify issues and taking care of my installations.
Potter Heating, Cooling and Plumbing were the greatest. They were informative, polite and were super easy to discuss the situation with. I will certainly feel free to call on them again.
5 star review for Kyle, we appreciate his professional but friendly approach to his work and company. He provided a recap of his work and the status of our heating system. As we need service in the future we hope to see him again.
I'm happy I called potters just because I was honest with the people and told them it was our first home with a boiler heater. They sent Troy over who not only looked everything over but taught us how a boiler system fully works. He then came in the house and check all the baseboards as well. Troy told us how to clean them and the angle to set the baseboards at to optimize heat from them. I just liked to thank Potters on the amazing job and the time their employees took to help our family out.