Reviews
I highly recommend Potter. This is a company I use a lot. Furnace and Air Con cleaning, any plumbing needs. They always explain what they need to do before each job. Then explain what was done after. They are always friendly and clean up after each job. Kyle was wonderful today.
Always very professional. Service was completed two hours after service call. Great customer service.
Turned to Potter based upon what I had read and that they are veteran owned. The person that installed the A/C and furnace new considered us a "new customer" and he wasn't taking on new customers. Potter answered my contact immediately and put us on the calendar. Communication before the visit was great. Communication with the technician was thorough and professional. Potter has our business moving forward.
Great company! The project manager was timely and explained the project well. The 2 service men were friendly, helpful, did a wonderful job, cleaned up well, and explained everything. I am absolutely thrilled with the service, service plan - all of it! I highly recommend them!
Reasonably priced, excellent customer service from everyone there.
Easy to schedule. Great communication. Prompt arrival. Great education and nothing but straight facts with what I needed. Pricing was great. Our technician Mark was great. Bravo Potter team! I highly recommend.
We contacted Potter HVAC to come out and do our annual maintenance. The tech was very polite and knowledgeable. It was a great experience overall.
Professional and timely with scheduled repair.
Great, professional, polite and experienced. They do NOT over charge you and are very considerate of your house. I was very impressed with how Potter is run and the skill set of the technicians.
I self-installed an AC unit - maybe it was overconfidence, the fact I really wanted something with a newer refrigerant, or just in general like to learn. Thought I had a leak due to the symptoms. Mark came out as the main tech. He was patient with me asking questions, and was very knowledgeable in answering them. They checked my work, recovered, leak tested, no leaks. Charged and had the same symptoms.
Mark immediately just started digging in to get details. Then he stopped the clock. He gathered all the information on the unit, and did all the leg work on contacting the manufacturer for me. Said he'd call me back by the next day with updates. He called me that night, already had the manufacturer all of his checks and evidence, collected just a bit of info for me, and I've already got a new unit on the way to me.
He had to have spent an hour or so researching and handling support - I didn't see a bill for that time, only the field time. Now it's not to say Potter is cheap, but their labor is fair. So what I gather from all of this is that they pay their employees decently (hopefully) and we see that. I learned a lot, I have the problem identified and it will be solved, and overall everyone was great every step of the way. Even though I felt like a complete idiot, I actually felt relief in that no one was condescending to me.
When I called originally, I wish I remembered her name to give credit, but the woman on the phone listened to me, laughed with me about just throwing in the towel, and was knowledgeable herself or got the answers needed right away. From the beginning I had great confidence.
I will use Potter again in a heartbeat. I never once felt pressured, or questioning of anything being said or explained, and everyone in the whole process was professional. Potter, whatever it is your doing, DO NOT CHANGE IT, you're doing it right.