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www.potterhvac.com
585-393-9410

Triple 10 Offer Up to $4,900 OFF

10 Years Parts
10 Years Labor
10 Years Financing
Up to $4,900 off NY Clean Heat Payments as low as $65 per month 1 Year USA Membership Included $500 Visa Gift Card

Call today for more details. Certain restrictions apply. Offer expires 3/31/2026

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Protect Your Investment
with the USA Maintenance Plan

Extend the Lifetime of Your Equipment with Our Ultimate Service Agreement

24/7 Emergency Service
15% Off Any Repair
Lifetime Warranty
Priority Scheduling

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4.9 738 Reviews

Here’s What Your Neighbors Think About Our Service

Google

Lindsey Ivers, This week

Potter is such a reliable company, I've used them for years at my house for my furnace. Kyle from there is wonderful, he will take time to answer questions...

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Potter Heating Cooling & Plumbing

4.9 738 Reviews

Showing 10. See all reviews.

Google

Lindsey Ivers, This week

Potter is such a reliable company, I've used them for years at my house for my furnace. Kyle from there is wonderful, he will take time to answer questions and taught us multiple things about our system. As a woman it's nice to have a service provider that doesn't condescend you or mansplain the entire time. He's worked on the house without us there and had no issues. We'll be requesting him for all our future needs if he's available, but everyone at Potter from the scheduler to the service providers has been excellent.

Google

michelle couse, Last week

It was 8:30p and our furnace would not work. I called their number and a service expert came to my house and fixed it. This may sound like no big deal, but I was leaving for a trip in the morning. He was cordial and understanding. We truly feel blessed and will rely on them exclusively in the future. Thank you Nate!

Google

Susan Park, This month

Had our boiler serviced. Nate was very thorough and cordial.

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John Bell, This month

Installation specialists Ken and Shamus did an outstanding job replacing my 21 year old Carrier furnace with a new Carrier unit!
They did the job in a very reasonable amount of time, professionally and hauled away the old equipment after allowing me to inspect the issue(s) that required the unit replacement, per my request.
Ken stayed long enough to run the unit through a few cycles to make sure all was well.
Prior to that, the project estimator, Josh Prince found the unit that would best suit my homes heating requirements!
Great job all the way a around!
John B.

Google

Sarah Gallagher, This month

Helpful availability for a "no heat" call. Very friendly and accommodating technician. Good communication. Veteran owned. Resolution of the issue.

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Larry Blair, This month

I got 2 quotes for a new furnace install. Potter won with several factors making my choice. They quoted on Monday 02-02-26 and installed a new Carrier Infinity furnace on 02-05-26. They did a good job. I was happy with their work. The guys were nice, and new what they were doing in all phases of the job. They didnt mind me watching and answered all my questions. After turning gas back on my hot water tank would not light and they pulled the burner out and cleaned the pilot light parts and she fired right back up. Im very satisfied with it so far. Our old furnace was a 70 year old Lennox that honestly didnt owe me a dime. It was just time to send that old girl to the furnace cloud in the sky. Now saturday its -1 degree and the wind is blowing. The new furnace is getting a real workout 3 days after install. So time will tell how new verses old holds up. Thank you Potter heating for being a US military family owned company and hireing military family people.

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daphne mooney, This month

We needed a plumber quickly and Potter came to our rescue! We also use them for cleaning our furnace. Highly recommend, always professional and office staff is helpful as well.

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Chad, Last month

Cody was on time and very professional, and explained the plumbing issue like we were in First Grade so we don't make the same mistake again.

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Christopher Williams, Last month

Quick and professional service.

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Marianne Russo, Last month

I am very pleased with the new gas furnace install today. A huge thank you to Kenny and Chaz, a great team. They were professional, efficient and personable. I made the right choice by calling POTTER.
Thank you very much!

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