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Proudly Serving the Finger lakes



Potter Heating Cooling & Plumbing Blog

What Sets Us Apart

There are a lot of HVAC companies out there. A close look at the statistics shows that there are 122,638 nationwide options for home and business owners looking for HVAC professionals. It’s hard to stand out in that crowd. Yet year after year, our customers come back to us, knowing that of that large number, we are best suited for the job.

So we asked… why is that? What sets us apart from the competition?

After reflecting on our processes, our organizational standards, our staff, and our service offerings, we think we might have found the answer.

We Think Big, But Work Small

Our company operates like a large company. We keep high standards regarding our work, our staff, and our practices. That means we have all the professionality and top-quality training for our staff that you might find at some of the largest companies in the nation.

So why not go with one of those companies? As much as our standards match the big guys, they often get lost in the rigmarole of their bureaucracy and can’t help individuals, families, and businesses on a personal level.

That’s why we work small. We work on the individual level to accommodate a wide host of different expectations. We work with different budgets, different-sized buildings, and different-sized families and staff.

For all the organizational standards we have as a company, we don’t feel like one of the big guys. We have a small business flavor that helps our clients identify with us and makes them know they are in capable hands.

Quick Response Teams

When an HVAC system goes down, a timely response is critical. Too many times, families and businesses are put out by long wait times and slow service calls. Other companies are guilty of this because to minimize their expenditures, they will often wait until multiple service calls are concentrated in a single area to not send valuable few crews too far out of their service path.

That’s not us. We have multiple professional crews that are ready to launch at a moment’s notice. The size of our team provides the flexibility to cover multiple service areas. This means that no matter where you are – a crowded neighborhood or a town with only one gas station – we can respond quickly.

Our quick responses are also built on our dependability. We act fast. We perform well. This service has built trust between our clients and us and we continue to work hard to maintain that trust.

Our Clients as Individuals

Our penultimate service is knowing our clients are more than names on a sheet of paper. We see our clients for who they are. Sometimes we are servicing a small business. Sometimes we are servicing a family that has lived in their home for over 80 years. Sometimes we are servicing a young couple worried about their first winter in their first home.

These are the stories of our clients who shared their stories with us and confirm why we work so hard to provide the best service. By operating big but working with personable service and providing quick response teams, we are happy to stand out in the crowd.

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